To promote positive body language, a healthcare worker should do what?

Establishing eye contact with patients is essential in promoting positive body language. Eye contact conveys attentiveness and sincerity, making the patient feel valued and understood. It helps to build trust and rapport, which are crucial components of effective communication in healthcare settings. When a healthcare worker maintains eye contact, it indicates that they are actively engaged in the conversation, showing the patient that they are listening and care about their feelings and concerns. This connection can significantly enhance the overall patient experience.

In contrast, maintaining a fixed posture can come across as disinterested or closed off, while standing with arms crossed may create a barrier, making it harder for patients to feel comfortable. Thinking of unrelated topics detracts from the interaction and can lead to misunderstandings or missed cues in the conversation. Thus, eye contact stands out as a powerful tool in fostering positive communication and an open, welcoming environment in healthcare.