What are the key components of communication that a CNA should practice?

The key components of communication that a Certified Nursing Assistant (CNA) should practice include active listening, clear speaking, and maintaining eye contact. Active listening allows the CNA to fully understand the patient's needs and concerns, ensuring that the care provided is appropriate and responsive. Clear speaking helps convey information in a way that the patient can easily comprehend, reducing misunderstandings and promoting effective care.

Maintaining eye contact is also essential as it demonstrates attentiveness and builds rapport with patients, making them feel valued and respected. This aspect of non-verbal communication can significantly enhance the trust and connection between patient and caregiver, which is crucial in a healthcare setting.

In contrast, using medical jargon can create confusion for patients who may not understand complex terminology. Ignoring patient feedback can lead to unmet needs and dissatisfaction, while speaking loudly may not always be necessary and could be perceived as aggressive or patronizing. Therefore, focusing on active listening, clear speaking, and appropriate eye contact fosters a more effective and compassionate communication environment in healthcare.