What characteristic must CNAs demonstrate when working with patients?

Demonstrating empathy and compassion is essential for Certified Nursing Assistants (CNAs) when working with patients. This characteristic allows CNAs to connect with patients on an emotional level, which is vital for providing holistic care. Patients often face physical and emotional challenges, and showing kindness can help alleviate their fears and anxiety. Empathy drives CNAs to understand patients’ feelings and perspectives, making it easier to address their needs effectively. This approach fosters trust and rapport, which can significantly enhance the overall patient care experience.

In contrast, the other choices neglect the importance of a supportive relationship in healthcare. Indifference towards patient needs would alienate patients and potentially hinder their recovery. Strict adherence to policies is necessary in healthcare, but there has to be a balance with compassion to ensure that patients feel cared for as individuals. Minimal interaction would also disrupt the essential communication and connection required in providing quality patient care. Therefore, empathy and compassion remain fundamental attributes of effective nursing practice.