What is the correct way to respond to a patient asking about their diagnosis?

When a patient inquires about their diagnosis, the appropriate response involves directing them to a qualified healthcare professional, such as a nurse or physician. This is crucial because CNAs are not authorized to provide medical information or interpretations regarding diagnoses, which are the responsibilities of licensed practitioners.

By politely informing the patient that you cannot provide medical information and suggesting they speak with a nurse or physician, you ensure that they receive accurate information from someone trained to discuss medical matters. This approach also helps to maintain patient trust and safety, as it avoids the potential risk of providing incorrect or incomplete information that they might misinterpret.

Additionally, this response promotes professional boundaries within the healthcare team and emphasizes the importance of communication between patients and their healthcare providers. It reassures the patient that their concerns are valid and that seeking answers from the right sources is the best course of action.