What should be the CNA's approach when dealing with a combative patient?

Staying calm and maintaining a safe distance is crucial when dealing with a combative patient because it helps to ensure the safety of both the caregiver and the patient. Combative behavior can stem from various factors such as fear, confusion, or pain, and responding with calmness can help de-escalate the situation. By maintaining a safe distance, the CNA minimizes the risk of physical harm while allowing the patient space, which may help them regain composure. This approach also demonstrates a level of professionalism and self-control, fostering an environment where the patient may feel more secure and less threatened.

In contrast, confronting the patient directly could provoke further aggression or anxiety, while ignoring the behavior risks the escalation of the situation. Discussing the issue in detail is also not advisable in the heat of the moment, as it may not be productive and can lead to a misunderstanding or heightened agitation. Thus, the chosen response aligns best with best practices for safety and de-escalation in healthcare settings.