Which approach should a CNA take when dealing with a patient who exhibits aggressive behavior?

Remaining calm and using de-escalation techniques is crucial when dealing with a patient who exhibits aggressive behavior. This approach helps create a safer environment for both the patient and the nursing assistant. By staying calm, the CNA sets a tone of control and reassurance, which can reduce the tension in the situation.

De-escalation techniques might include speaking in a soft, steady voice, using non-threatening body language, validating the patient's feelings, and attempting to understand the root cause of their aggression. This method not only helps to mitigate the immediate aggressive behavior but also builds trust, making it easier to provide care and support in the future.

In contrast, confronting the patient aggressively can escalate the situation, potentially leading to harm for both the patient and the caregiver. Leaving the situation might prevent immediate conflict, but it does not address the underlying issues or concerns of the patient. Ignoring the behavior fails to recognize the patient's needs and can lead to further complications. By employing de-escalation techniques, the CNA actively engages in creating a more positive interaction and can effectively manage aggressive behaviors.